Simple, straightforward pricing for all practices


Bulk Billing

Per practitioner per month
Subscription includes all SMS for Reminders and Recalls
Minimum $110 per month | Excludes GST

Mixed Billing

Per practitioner per month
Subscription includes all SMS for Reminders and Recalls
Minimum $150 per month | Excludes GST

Included Services

Installation and integration with existing software
Comprehensive training for all your staff
Access to Customer Success Services
Access to our highly skilled Support Team

Optional Add-ons

22" Touchscreen Kiosk for patient check-in:
$200 per month (12 month commitment)

Broadcast - Mass patient messaging:
$0.12 per SMS

Repeats - Online prescription requests:
10% transaction fee per repeat

Add Allied Health

Per practitioner per month
Excludes GST

Frequently Asked Questions

Why have you changed your pricing?

After a lot of consultation with clinics, we wanted to offer a pricing plan to suit all clinics whether big or small. Platform access allows us to get you the new services faster, this also means you no longer have to pay/upgrade your membership before you can access the latest HotDoc services. These new plans mean every clinic gets access to every product from HotDoc enabling us to create and release new updates and products faster for our users.

Why have you introduced two prices for private and bulk billing clinics?

We consulted many clinics, both private and bulk billing for feedback over the past months around pricing and access to our platform. We received a lot of positive feedback from both billing type clinics that they were open and supportive of bulk billing only clinics receiving a discounted rate due to the nature of their fixed income business. We have taken this approach to ensure that patient engagement and improved patient experience is possible irrespective of the billing type and model of the patients’ preferred clinic.

Why are you providing SMS for free?

We have always believed that improved patient engagement leads to better health outcomes. The ability to communicate with patients has always had a barrier due to additional costs to send an SMS. We were the first to introduce free in-app push notifications for iPhone and Android app users but have always been working on a long term plan to make SMS free for appointment reminders and recalls.

Is your pricing based on doctors being FTE?

We used the data from 12,000 GPs on HotDoc to base our new pricing plans from. The FTE price per GP would be $119 per month per practitioner. Understanding that not all doctors work as FTE, we took the approach to incorporate the difference between billable hours across all our doctors and set a reduced rate of $75 per month per practitioner to accommodate for the differences, providing a discount across all GPs.

I’m a HotDoc customer on a different price plan, do I have to change?

We’ve actively contacted customers that would see a benefit moving to this new pricing plan (combining their current monthly subscription and SMS costs) and advised of the savings. If your current pricing works out more affordable for your clinic you don’t need to do anything as your current price won’t change. If you’d like to change over to this new plan to take advantage of included SMS and also gain access to the whole platform please contact your customer success manager.

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