After a lot of consultation with clinics, we wanted to offer a pricing plan to suit all clinics whether big or small. Platform access allows us to get you the new services faster, this also means you no longer have to pay/upgrade your membership before you can access the latest HotDoc services. These new plans mean every clinic gets access to every product from HotDoc enabling us to create and release new updates and products faster for our users.
We consulted many clinics, both private and bulk billing for feedback over the past months around pricing and access to our platform. We received a lot of positive feedback from both billing type clinics that they were open and supportive of bulk billing only clinics receiving a discounted rate due to the nature of their fixed income business. We have taken this approach to ensure that patient engagement and improved patient experience is possible irrespective of the billing type and model of the patients’ preferred clinic.
We have always believed that improved patient engagement leads to better health outcomes. The ability to communicate with patients has always had a barrier due to additional costs to send an SMS. We were the first to introduce free in-app push notifications for iPhone and Android app users but have always been working on a long term plan to make SMS free for appointment reminders and recalls.
We used the data from 12,000 GPs on HotDoc to base our new pricing plans from. The FTE price per GP would be $119 per month per practitioner. Understanding that not all doctors work as FTE, we took the approach to incorporate the difference between billable hours across all our doctors and set a reduced rate of $75 per month per practitioner to accommodate for the differences, providing a discount across all GPs.
We’ve actively contacted customers that would see a benefit moving to this new pricing plan (combining their current monthly subscription and SMS costs) and advised of the savings. If your current pricing works out more affordable for your clinic you don’t need to do anything as your current price won’t change. If you’d like to change over to this new plan to take advantage of included SMS and also gain access to the whole platform please contact your customer success manager.
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