After a lot of consultation with clinics, we wanted to offer a pricing plan to suit all clinics whether big or small. Giving all clinics access to the entire HotDoc platform means you no longer have to pay/upgrade your membership before you can access the latest HotDoc services and it enables us to release new features faster.
We have always believed that improved patient engagement leads to better health outcomes. The ability to communicate with patients has always had a barrier of SMS costs. We were the first to introduce free in-app push notifications for iPhone and Android app users but have always been working on a long term plan to make SMS free for appointment reminders and recalls for all clinics.
We used the data from 12,000 GPs on HotDoc to base our new pricing plans from. The FTE price per GP is costed at $119 per month per practitioner. Understanding that not all doctors work as FTE, we took the approach to incorporate the difference between billable hours across all our doctors and set a reduced rate of $75 per month per practitioner to account for the differences and make it less complicated for all HotDoc customers.
We’ve actively contacted customers we identified that could see both a cost and product benefit by moving to this new pricing plan and advised them of these benefits. If your current pricing plan works out better for your clinic, you’re not obligated to change plans at all. If you’d like to change over to this new plan to take advantage of the included SMS and also gain access to the entire platform, please contact your customer success manager.
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