We're now a certified MedicalDirector partner for online patient engagement

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HotDoc plus MedicalDirector Logos

Benefits of being a certified partner

  • Improved privacy and security of patient data
  • Seamless integration of your PMS with Online Bookings, Check-In Kiosk, SMART Recalls, SMART Reminders, Repeats and Inform
  • Improved user support and troubleshooting
  • Free in-app reminders coming soon…
  • Helix integration coming soon…

Focused on fostering patient loyalty

MedicalDirector and HotDoc have announced a partnership to deliver a Patient Engagement solution to healthcare professionals across Australia. Focused on fostering patient loyalty with clinics, the partnership offers practices the expertise of MedicalDirector’s solutions for what happens inside the clinic, with HotDoc’s solutions for what happens outside the clinic.

The partnership gives MedicalDirector customers access to HotDoc’s engagement suite directly in their workflow, offering practices easy access to Online Bookings, Check-In Kiosk, SMART Recalls, SMART Reminders, Repeats and Inform. The partnership also offers clinics free ‘in-app’ appointment reminders, which can be sent automatically to patients who have downloaded the HotDoc app.

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Frequently Asked Questions

How long does the installation of HotDoc take?

Installation takes 10 mins on the server and an additional 5 mins to install the Reception Sidebar on additional reception/admin computers. At leat one computer will require the sidebar to be installed.

How long does the setup of my booking page take?

Approx 30 mins for most practices. If you are a larger practice, or have multiple locations, this may take a little longer. Once your booking page is ready it generally takes another 10 mins to customise your preferences. This involves: adding a practice photo and blurb; creating your appointment preferences; and setting up your doctor profiles. Our Customer Success Onboarding Team will help with this process over the phone using screen share. We also provide access to written guides.

Matthew Bardsley, CEO of MedicalDirector

We’re thrilled to partner with HotDoc and combine our technologies to assist general practices with patient engagement. I hope our customers will be as excited as we are about the potential of technology to streamline day-to-day elements of general practice.

Matthew Bardsley CEO, MedicalDirector

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Find out how HotDoc works with MedicalDirector to save you time and improve patient satisfaction