This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on how customer service can impact practice viability and patient health outcomes.
Session = 1 CPD hour
This session will cover:
- The role of customer service in general practice
- How a patient’s customer service experience affects satisfaction levels, word-of-mouth referrals and health outcomes
- Practice strategies to support all members of the practice team in delivering exceptional customer service
Have more questions? Check out the webinar FAQs at the bottom of this page.
Webinar Host: Magali De Castro
Clinical Director, HotDoc
Magali has been working in general practice for the past 13 years. As a Registered Nurse she’s worked in clinical settings varying from solo GP surgeries to super clinics and community health centres. Magali has been a presenter and guest speaker for organisations such as the Australian Primary Care Nurses Association (APNA), the Department of Health (Vic), Exercise & Sports Science Australia (ESSA) and Cancer Council among others.
Watch the webinar recording
This webinar aired on June 20, 2018, 12:30 pm (AEDT / Sydney).
Fill in your details to get Free Access to the video, plus ongoing GP News.
Is the webinar free?
Yes, the best things always are.
Does this count towards my RACGP points?
If I watch an older webinar do the CPD points still count?
Yes; it counts from when you watch it, not when it was aired.
I can't attend, should I register anyway?
Yes, if you want to watch the recording after the live session, please register and we'll send you an email the moment the recording is published.
How do I get my CPD certificate?
The CPD certificate can be downloaded from below the webinar when it is published (usually around 1 week after the live session). All registrants will receive an email with a link to the recording and certificate the moment it is published.
Do I get a copy of the slides?
Yes, the slides will be accessible as a PDF below the video when it is uploaded.