The Challenge:

CityDoc Medical Centre was looking to notify their patients about an upcoming flu clinic. They hoped to get as many patients as possible to book in for the clinic quickly and easily.


The Solution:

CityDoc Medical Centre used HotDoc Inform (Broadcast) to send an SMS out to their patients letting them know when the flu clinic was set to take place. The SMS included a link patients could use to book a flu vaccination appointment in one flow through the HotDoc app.

The Results:

Within 20 minutes of sending the SMS, four patients had booked in for a flu vaccination appointment. Within 24 hours that number had risen to 30 patient bookings.

In response to the surge of bookings, Practice Principle Sachin Choudhary, switched three of his additional clinics to HotDoc.