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  1. How Australians Prefer to Book Specialists—60% Say ‘Online’

    In a recent patient survey* we found that, while the majority of patients (73%) say they have never booked an appointment with a specialist online, most (60%) would prefer to…

  2. 7 Key Findings from HotDoc’s Telehealth Patient Survey 2020

    Earlier this month we released our Telehealth Patient Survey 2020. The report features thoughts from hundreds of Australian patients on telehealth in general practice. In this article we share some…

  3. What is COVID-19 Doing to GP Appointment Volumes Across Australia?

    On any given weekday over 250,000 Australians book an appointment for a GP. This was before COVID-19 reached Australian shores and grew exponentially. So what has happened to the volume…

  4. How Comfortable Are Patients With Completing New Patient Registration Forms Online?

    When seeing a new medical clinic, 64% of patients prefer to fill out a new patient form online in the days leading up to their appointment, rather than arriving early…

  5. How Often Do Australians Visit a Doctor? We Break GP Visits Down By Demographics

    Looking at the results from HotDoc’s Patient Survey 2020 (to be released this month), we found 48% of Australians visit a doctor more than 3 times a year. 38% say…

  6. 54% of Australian Patients Check a Clinic’s Google Reviews Before Booking With Them

    In HotDoc’s Patient Survey 2020 (to be released February 2020), it was found that 54% of Australian patients check a clinic’s Google reviews prior to choosing them. This is more…

  7. Clinics Are Getting Bigger: What Does this Mean for GPs and Patients?

    In the last year, the number of Australian medical centres with 11 or more GPs has risen by 9%. In this same period, the number of solo GP clinics has…

  8. How Do Patients Prefer to Receive Recalls? (We surveyed 1,000 patients)

    We recently surveyed over 1,000 Australians to learn more about which method of contact they prefer to receive from medical centres when being recalled for non-urgent post-appointment follow-ups, such as…

  9. What are the Top Performing Preventative Health Campaigns and When is the Best Time of Year to Run Them?

    Interested in encouraging more of your patients to come in to your clinic for preventative health checks, but aren’t sure which campaigns to run and which season to run them?…

  10. General Practice in 2019: A Summary of RACGP’s Health of the Nation Report

    RACGP recently released its General Practice Health of the Nation 2019 report analysing Australian general practice trends. The report’s data was collected from 1,174 survey respondents, as well as from…

  11. How Does Your Clinic’s Google Reviews Rating Stack Up? Google Reviews in General Practice 2019 Statistics

    Having a good Google Reviews rating is essential for any clinic looking to acquire new patients. According to one survey of 839 people in the United States, “74.6% of [US]…

  12. How Rising Self-Service Kiosk Usage is Changing Human Behaviour in Airports, Fast Food and Medical Centres

    In 2004, more than 80% of airline passengers checked in for their flight by going up to a ticket counter and speaking to an actual human being. Today, only about…

  13. What 1 Million Bookings a Month Has Taught Us About How Australians Book GPs Online

    Today HotDoc processes more than 1 million bookings a month on behalf of our clinics. On some days, more than 50,000 Australians are booking a doctor using HotDoc. This is…

  14. Private Health Insurance: Is it Worth it? And, What Does an 11 Year Low Mean for the Private Sector?

    The question of whether to take out private health insurance is a fiercely personal one. Currently, Australians are divided evenly on the matter with 1 in 2 covered by private…

  15. Appointment Reminder Tips: We Analysed 500K Medical Appt Reminders to Determine What Gets the Highest Response Rate

    Have you ever wondered what you should write in your SMS appointment reminders to get the optimal response rate? Or what time of day, or day of the week, receives…

  16. An Investigation into the Rising Cost of GP Consultations: Are Australians Going to the Doctor Less?

    After the recent Medicare freeze lift, evaluating the true cost of administering services for GPs and Medical Specialists has become a very hot topic. Many claim that the freeze lift…

  17. 5 Benefits of Self Check-In Kiosks for Medical Centres

    Earlier this year, our check-in kiosks surpassed 1 million patient check-ins across Australia. This is equivalent to over 6,000 check-ins per day. As utilisation of our kiosks continues to rise…

  18. General Practice in 2018: A Summary of RACGP’s Health of the Nation Report

    In September, RACGP released their Health of the Nation 2018 report. The report showcases data collected from an online survey of 1,537 RACGP Fellows, as well as data publicly available…

  19. An Examination of Australia’s Mental Health in 2018: A Summary for General Practice

    If you’ve taken a glance at RACGP’s Health of the Nation 2018 report you may have been as alarmed as us to discover that mental health is Australia’s number one…

  20. How Often Do Australian Bulk Billed Patients Visit Their Doctor?

    Bulk billing has reached a historic high. According to recent government data, the Medicare bulk billing rate rose to 86% in the 2017-18 financial year, with more than 133 million…

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