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  1. 5 Things HotDoc Appointment Reminders Do That Others Don’t

    Appointment reminders are such an effective way of reducing no shows they have been incorporated into far more industries than just general practice. Today, veterinarians, accountants, even hairdressers, use SMS…

  2. HotDoc App Reaches ‘Top 100’ in Apple and Google Play Stores (From Over 2M Apps)

    This month, HotDoc placed in the Top 100 apps in both the Apple Store and Google Play Store. In the Google Play Store, HotDoc placed #99 from over 2.7 million…

  3. Why we’re changing our prices

    We’re in the process of rolling out a new pricing plan for all new clinics as well as those HotDoc clinics who will benefit from the change. The new pricing…

  4. 9 Ways to Encourage Patients to Download the HotDoc App

    Why encourage patients to download HotDoc? There are several advantages to having your patients utilising the HotDoc app. The app not only allows patients to book in with their favourite…

  5. 5 Benefits of Self Check-In Kiosks for Medical Centres

    Earlier this year, our check-in kiosks surpassed 1 million patient check-ins across Australia. This is equivalent to over 6,000 check-ins per day. As utilisation of our kiosks continues to rise…

  6. Introducing ‘Place in Queue’: Neutralising the Biggest Frustration in the Waiting Room

    Overcoming the biggest frustration in the waiting room   Last year we reached out to over 1,000 patients to learn more about what they find most frustrating about the waiting…

  7. Introducing Digital ‘New Patient Registration’ Forms: Save Time, Reduce Errors, Improve the Patient Experience

    We’re excited to announce the formal release of our digital New Patient Registration forms. New Patient Registration gives HotDoc clinics access to an online version of their new patient registration…

  8. Placeholders: A Solution to Prevent Double Bookings

    We’re pleased to announce the arrival of placeholders for HotDoc clinics. Placeholders are a feature available to clinics using HotDoc bookings. The feature prevents booking clashes by reserving an appointment’s…

  9. Push Notifications – Free Reminders for HotDoc Clinics

    We’re now offering HotDoc clinics the option to send appointment reminders as a free push notification, rather than a SMS. What is a push notification?   A push notification is…

  10. Product Update: Walk-Ins

    In exciting news, we’ve recently released our ‘Walk-Ins’ feature to select clinics in a pilot program. In the coming weeks the feature will be available to all clinics using a…

  11. Product Update: May 2018

    1. New App is live We’ve released a new version of our app to improve the patient experience. In addition to incorporating all of the usual functionality there are three…

  12. HotDoc’s Role in the Patient Journey

    The infographic below shows how HotDoc’s products fit into the typical patient journey. It illustrates how we help clinics engage their patients at multiple touch points to strengthen the practice-patient…

  13. HotDoc Helps Boost Participation in Cancer Screening Programs

    According to Cancer Council it is estimated that 134,174 new cases of cancer will be diagnosed in Australia this year. At this rate it is expected 1 in 2 Australians…

  14. Where to Place Your HotDoc Check-In Kiosk

    Just received your brand new HotDoc Kiosk? Here are some simple tips on where to place your kiosk so you get the most out of the system.

  15. How Much Do Patients Prefer Ordering Repeat Prescriptions Online?

    This month we surveyed 130 patients to find out how they prefer to order repeat routine prescriptions. We wanted to find out just how much Australians prefer ordering prescriptions online…

  16. Announcing HotDoc Check-In

    For some time practices have been asking us to develop a check-in solution with the intuitive patient workflow and seamless integration you’ve come to expect  from HotDoc services like Online…

  17. Announcing Inform: a marketing tool specifically built for GP medical centres

    Announcing HotDoc’s latest product, Inform – a new marketing tool built specially for medical centres to promote preventative health and other services.

  18. The 7 Best SMS Reminder Templates for GPs

    Patients are now accustomed to receiving reminders via SMS for a range of appointments, whether it’s a hair appointment or one with a doctor. Appointment reminders are now a vital way that general practices across Australia are reducing the number of patients who forget to attend their appointment or cancel at the last minute. What’s the best body to use for your SMS Reminders?

  19. Appointment Reminders: A SMART Way to Fix a Leaky Faucet

    You’ve likely received an appointment reminder previously. In healthcare, patients often book appointments with their doctor months in advance. What does this mean for appointment reminders for clinics?

  20. New feature: custom messages for appointment reasons

    HotDoc has recently released a feature so that custom messages can be displayed for particular appointment reason(s) before a patient books the appointment. This new feature also allows the practice to decide if patients are able to book the appointment reason once the message is read. 

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