Top Picks

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  1. Earn CPD

    Webinar: Setting Practice Goals for 2019

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff with an overview of the best ways to strategise for accreditation, prepare for changes to medicare…

  2. Earn CPD

    Webinar: PIPs & SIPs – Last call for Diabetes and Asthma Cycle of Care Items

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff with an overview of the changes taking place May 2019 to Practice Incentive Program/Payments…

  3. Earn CPD

    Webinar: Privacy Requirements and Patient Data Compliance for General Practice

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff an overview of regulations Australian Privacy Principles and guidance on patient data compliance in…

  4. 3 Ways to Find Out Where Your Patients Actually Come From

    As a tech company we’re continually trying to find out, not just why people choose to use us, but also how they first came to find out about us. Even as…

  5. Earn CPD

    Webinar: Practice Requirements for Recalls, Reminders, Abnormal Results and Urgent Discuss Cases

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff with guidance on the correct forms and frequency of communication for recalls and reminders…

  6. Earn CPD

    Webinar: Health Coaching & Patient-Centred Care in General Practice

    This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on the benefits and challenges of health coaching and patient-centred care in general practice.

  7. Earn CPD

    Webinar: Customer Service in General Practice

    This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on how customer service can impact practice viability and patient health outcomes.  

  8. The 3 Phases of Practice Growth

    In this article we aim to shine the light on the insights we’ve learned from helping over 1,500 clinics grow. Despite the fact that every medical centre is unique in…

  9. The Patient Acquisition Trap

    Last month Google declared that it is putting an end to its ‘last click wins’ model. The news is likely to be the first step in a new way of…

  10. How to Help Patients Explain Their Symptoms to Doctors Using Visuals

    John was experiencing chronic pain. Although his discomfort began in childhood, as an adult, he began to experience a steady decline. He had gut problems that caused him pain and…

  11. The Patient Health Engagement Model: The 4 Stages of Engagement and the Patient’s Role in Self-Management

    At 63 years old, Lucas had been living with a diagnosis of heart failure for over a decade. To control his condition, he was taking beta blockers and antihyperintensive drugs…

  12. Earn CPD

    Webinar: Navigating the New Data Breach Management Requirements

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on the responsibilities of the practice in terms of data breach management, and…

  13. Earn CPD

    Webinar: Running Flu Clinics – 2018 Update

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on running a general practice flu clinic.  

  14. How to Inform Your Patients About a Flu Clinic (Without Pestering Them)

    There are many ways to let your patients know about an upcoming flu clinic. You can send letters, call patients, put up posters in your clinic, even mention it to…

  15. Earn CPD

    Webinar: Using Patient Feedback to Improve Practice Services

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on using patient feedback to improve services in general practice.  

  16. 3 Steps to Review and Optimise Your General Practice Finances

    It’s a challenging time for general practices. Because bulk billing rates haven’t increased dramatically, income is fairly stagnant. Yet, at the same time, expenses like salary and wages tend to…

  17. Earn CPD

    Webinar: Safe Vaccine Storage and Cold Chain Management

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on vaccine storage and cold chain management in general practice.  

  18. 8 Ways to Provide an Exceptional Patient Experience at Check Out

    This week we dived into how general practices can provide exceptional customer service to patients during check out. Here are our top 8 takeaways. 1. Say goodbye If you only…

  19. Earn CPD

    Webinar: Planning Practice Priorities for 2018

    Webinar: Planning Practice Priorities for 2018: Using a Team Approach for Quality Improvement Activities in General Practice This FREE webinar provides the practice team, including nurses, GPs, practice managers and…

  20. How to Improve the Patient Experience in the Doctors Consulting Room

    1. Privacy screens and soundproofing One of the quickest ways to make a patient feel uncomfortable in a doctor’s consulting room is to provide them with inadequate privacy. Think about…

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