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  1. 11 Ways HotDoc Keeps Their People Happy and Healthy: Behind-the-Scenes

    This week I wanted to shed some light on a few of the strategies our team uses to establish a happy and healthy working environment. After all, our tagline is…

  2. Younger and Older Patients: How They Perceive Medical Practices Differently

    In 2017, we surveyed over 1,000 Australian patients to determine, among other things, how exactly younger patients’ perceptions about medical care differ from those of older patients. The results were intriguing,…

  3. Case Study: Online Bookings Almost Tripled Using HotDoc Online Bookings

    The Challenge: Brecken Health Care were looking to increase the number of bookings they were receiving at their clinics. They were using other providers for online appointments at the time,…

  4. Male and Female Patients: How They Perceive Medical Practices Differently

    You’ve probably heard over the years about the vast number of differences between the two sexes. However, is this really the case when it comes to how male and female…

  5. MedicalDirector and HotDoc Partner to Boost Patient Engagement

    MedicalDirector and HotDoc have today announced a partnership to deliver a Patient Engagement Solution to healthcare professionals across Australia. Focusing on fostering patient loyalty, the partnership will give HotDoc customers…

  6. Earn CPD

    Webinar: Wound Care in General Practice

    This FREE webinar covers wound care in general practice and provides the practice team, including nurses and GPs, with guidance on how to identify and treat different types of common wounds.

  7. Earn CPD

    Webinar: Update to the RACGP 5th Edition Standards

    This free webinar will cover the recent changes to RACGP’s Standards (5th Edition) and will provide the practice team, including nurses, GPs, practice managers and reception staff with guidance on how…

  8. IT in General Practice: Experts Share Their 2018 Tips and Predictions

    This week I reached out to three leading players in the Health IT space — Jono Noy from Noytech, Jim Doumakis from Jose Health IT and John Drummond from CyberSquad…

  9. The iSOLVE Project: Falls Prevention and the Role of General Practice

    The iSOLVE project is a partnership between the University of Sydney, the NSW Clinical Excellence Commission and Sydney North Primary Health Network (SNPHN). The project aims to provide a whole…

  10. Transitioning from Pap Smears to the Cervical Screening Program in 2017: A Guide for General Practice

     From December 1, 2017, pap smears in Australia will be replaced by a new cervical screening test or HPV test. This article outlines what these new changes are and…

  11. HMR Referrals: A New ‘Home Medication Review’ Solution for General Practices

    HMR Referrals is a national solution, helping Australian general practices deliver better medication management outcomes to their patients. In just 12-months of operation, HMR Referrals has won several awards, including…

  12. Technology’s Role in Skin Cancer Prevention: A Conversation with Dr Chris Miller

    Dr Chris Miller runs Spot Check Clinic in Melbourne, a roaming skin cancer clinic quickly building a reputation for its adoption of the latest patient technology, Dr Miller explains he…

  13. Infographic: SMS is Patients Preferred Method of Contact

    SMS continues to gain popularity among patients as the preferred method of contact when receiving communication from practices. At almost four times the popularity of all other forms of communication…

  14. When the Recipe is the Remedy: A Conversation With Dr Mukesh Haikerwal

    Dr Mukesh Haikerwal has been in general practice for over 30 years. He currently heads Altona North Medical Group in Melbourne with his wife, Dr Karyn Alexander. Over the years,…

  15. Infographic: The 4 Levels of Patient Activation

    Patient activation is the process through which practitioners engage and motivate a patient to play an active role in their own health. It describes the knowledge, skills and confidence a…

  16. What is Patient Activation? And, Why is it Important for Practices?

    What is patient activation? Patient activation is a term we are hearing a lot about recently. And, whilst it is not a new concept, it is certainly one that is…

  17. Infographic: Patient Survey on Waiting Rooms

    This month we surveyed 1,124 Australian patients to get their thoughts on general practice waiting rooms. Here are the results.    

  18. What Patients Say About Waiting Rooms

    This week I jumped on the phone with a handful of Australian patients to find out what they thought about typical general practice waiting rooms. We dived into what they liked…

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