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  1. The Marketplace Threat: UberEats is Crippling Restaurants and Booking.com Hotels, Is Healthcare Next?

    As the digital economy continues to build momentum, marketplaces are forming in all fields of industry. While to the consumer who values convenience, nothing seems amiss, there is a sinister…

  2. Private Health Insurance: Is it Worth it? And, What Does an 11 Year Low Mean for the Private Sector?

    The question of whether to take out private health insurance is a fiercely personal one. Currently, Australians are divided evenly on the matter with 1 in 2 covered by private…

  3. HotDoc App Reaches ‘Top 100’ in Apple and Google Play Stores (From Over 2M Apps)

    This month, HotDoc placed in the Top 100 apps in both the Apple Store and Google Play Store. In the Google Play Store, HotDoc placed #99 from over 2.7 million…

  4. What is the PIPQI Starting August 1, 2019, And What Does it Mean for Clinics? Q&A with Katrina Otto

    PIPQI stands for the ‘Practice Incentive Program Quality Improvement’ incentive. It’s an incentive payment given to general practices once a quarter for demonstrating that they are providing continuous quality care….

  5. An Investigation into the Rising Cost of GP Consultations: Are Australians Going to the Doctor Less?

    After the recent Medicare freeze lift, evaluating the true cost of administering services for GPs and Medical Specialists has become a very hot topic. Many claim that the freeze lift…

  6. How the Medicare Benefits Schedule’s Shared-Debt-Recovery Scheme Will Impact Practices From July 1, 2019

    In anticipation of the Shared Debt Recovery Scheme (the Scheme), which will come into effect on July 1, 2019, health professionals and medical centres may need to review their Medicare…

  7. What the Medicare Freeze Lift Actually Means For Medical Centres and GPs

    Despite the recent Medicare freeze lift, both GPs and patients in Australia are still feeling the pinch due to the rising cost of running a practice. This respite was welcomed…

  8. 5 Healthcare Events Not to be Missed in 2019

    Photo credit: AAPM’s National Conference As HotDoc’s Events and Community Manager, I’ve spent a good part of this year looking into all of the general practice events coming up in…

  9. General Practice in 2018: A Summary of RACGP’s Health of the Nation Report

    In September, RACGP released their Health of the Nation 2018 report. The report showcases data collected from an online survey of 1,537 RACGP Fellows, as well as data publicly available…

  10. My Health Record: The Pros and Cons, And FREE Resources For Medical Centres Guiding Patients With Concerns

    The opt out period for My Health Record has now been extended to January 31, 2019.  The decision to extend the deadline has drawn even greater backlash from those on…

  11. HotDoc Partners with the Australian Association of Practice Management (AAPM)

    We’re excited to announce that we’ve partnered with the Australian Association of Practice Management (AAPM) — Australia’s largest professional body for healthcare practice management. The partnership aims to combine the…

  12. My Health Record – What GPs Need to Know

    My Health Record is a digital record allowing a patient to access a summary of their health information securely online. The record can also be accessed by health practitioners who…

  13. HotDoc’s Patient Privacy Statement

    HotDoc’s mission is to enable the best possible patient experience. We do not believe in a business model that diminishes the patient experience in any way such as passing on…

  14. How to Switch Your Medical Centre’s Website to HTTPS

    From July 2018, Google will penalise websites without ‘HTTPS’ in their url by adding a red ‘Not Secure’ warning in Chrome. Why does Google care about HTTPS?   Google wants…

  15. The Patient Acquisition Trap

    Last month Google declared that it is putting an end to its ‘last click wins’ model. The news is likely to be the first step in a new way of…

  16. 11 Ways HotDoc Keeps Their People Happy and Healthy: Behind-the-Scenes

    This week I wanted to shed some light on a few of the strategies our team uses to establish a happy and healthy working environment. After all, our tagline is…

  17. Younger and Older Patients: How They Perceive Medical Practices Differently

    In 2017, we surveyed over 1,000 Australian patients to determine, among other things, how exactly younger patients’ perceptions about medical care differ from those of older patients. The results were intriguing,…

  18. Case Study: Online Bookings Almost Tripled Using HotDoc Online Bookings

    The Challenge: Brecken Health Care were looking to increase the number of bookings they were receiving at their clinics. They were using other providers for online appointments at the time,…

  19. Male and Female Patients: How They Perceive Medical Practices Differently

    You’ve probably heard over the years about the vast number of differences between the two sexes. However, is this really the case when it comes to how male and female…

  20. MedicalDirector and HotDoc Partner to Boost Patient Engagement

    MedicalDirector and HotDoc have today announced a partnership to deliver a Patient Engagement Solution to healthcare professionals across Australia. Focusing on fostering patient loyalty, the partnership will give HotDoc customers…

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