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  1. Case Study: How HotDoc Helped Alevia Medical Weight Loss Automate their Systems for Scalability

    Alevia Medical Weight Loss is a medically-assisted weight loss clinic, headed by GP and Practice Principal, Dr. Catherine Bacus. Since opening its doors a year ago, Catherine has grown the…

  2. How HotDoc’s Customer Service and Customisation has Transformed Centenary Medical’s Day-to-Day

    Stephanie and Laura are the Practice Managers at Centenary Medical in Queensland’s Jindalee. The bulk billing clinic has been running for 7 years and is family owned. As well as…

  3. HotDoc Helps 11 GP Clinic, Your Family Doctors, Recall More Patients for Preventative Health Checks

    Your Family Doctors is an 11 GP clinic located on Australia’s Central Coast. Melissa the Practice Manager shares, “We have 11 GPs, 10 female GPs and one male, so we…

  4. HotDoc Helps 3 GP Clinic, Battery Point Medical, Add 2,500 Patients to Their Database in 9 Weeks

    Battery Point Medical opened its doors in December 2018. Situated close to the historic area of Salamanca Place in Hobart, the clinic occupies a stunning 1880s building designed by Henry…

  5. Improving Cancer Screening in the Community: HotDoc Helps 26 Clinics Book 2,175 Cancer Screening Appointments

    In 2017, Cancer Council and South Eastern Melbourne Primary Health Network (SEMPHN) used HotDoc to run a pilot project, which involved 5 medical centres sending out over 3,000 SMS recalls and…

  6. Video Case Study: Dr. Michelle Woolhouse, Whole Medicine

    Dr. Michelle Woolhouse from Whole Medicine explains why she chose HotDoc and the results her clinic has seen in the past year. The Challenge: Dr. Michelle Woolhouse, Practice Principal from…

  7. Case Study: Using Recalls to Better Communicate Service Updates to Patients

    The Challenge: Rosanna Medical Group was looking for an easy and efficient way to communicate the recent transition from Pap Smears to Cervical Screening Tests to their patients. The change…

  8. Case Study: Midtown Medical Clinic Review HotDocs Patient Feedback Tool for Accreditation

    Midtown Medical Clinic is a 19 GP practice who started using HotDoc’s Patient Feedback tool as a way to meet accreditation in January 2018 . Already the clinic has received 500+…

  9. Case Study: HotDoc Reminders ‘Preferred Name’ Feature Request Wows Clinic

    The Challenge:   Elanora Heights Medical practice had a number of patients who had preferred first names that were different to their birth names. This meant patients were receiving SMS…

  10. Case Study: No-Shows Dropped From 6 per Day to 1-2 per Day Using HotDoc Reminders

     The Challenge: Corowa Medical Centre was looking to reduce the number of no-shows (did not attends) they were having on a daily basis. At the time they had an…

  11. Case Study: 12 Extra Care Plans Issued Using HotDoc Inform

    The Challenge: Corowa Medical Centre was looking to increase the number of care plans issued at their clinic so they could better support those patients having difficulties with chronic conditions….

  12. Case Study: A 50% Increase in Issued Care Plans Using HotDoc Inform

    The Challenge: Bulli Medical Practice was looking to increase the number of patients using care plans, so they could provide better, more structured, health care to patients suffering from chronic…

  13. Case Study: 30 Flu Clinic Bookings in 24hrs Using HotDoc Inform Broadcast

    The Challenge: CityDoc Medical Centre was looking to notify their patients about an upcoming flu clinic. They hoped to get as many patients as possible to book in for the…

  14. Case Study: A Significant Improvement in Continuity of Care Using 2 HotDoc Kiosks

    The Challenge: The Bridge Family Practice places a high priority on continuity of care and doctor-patient relationships. However, they found their reception staff were at times overwhelmed by the number…

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