Top Picks

  • Don’t miss a thing. Join the newsletter!

  1. 3 Steps to Review and Optimise Your General Practice Finances

    It’s a challenging time for general practices. Because bulk billing rates haven’t increased dramatically, income is fairly stagnant. Yet, at the same time, expenses like salary and wages tend to…

  2. Earn CPD

    Webinar: Safe Vaccine Storage and Cold Chain Management

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on vaccine storage and cold chain management in general practice.  

  3. Case Study: No Shows Dropped From 6 Day to 1-2 Day Using HotDoc Reminders

    The Challenge: Corowa Medical Centre was looking to reduce the number of no-shows (did not attends) they were having on a daily basis. At the time they had an average…

  4. Case Study: 12 Extra Care Plans Issued Using HotDoc Inform

    The Challenge: Corowa Medical Centre was looking to increase the number of care plans issued at their clinic so they could better support those patients having difficulties with chronic conditions….

  5. Case Study: Online Bookings Almost Tripled Using HotDoc Online Bookings

    The Challenge: Brecken Health Care were looking to increase the number of bookings they were receiving at their clinics. They were using other providers for online appointments at the time,…

  6. Case Study: A 50% Increase in Issued Care Plans Using HotDoc Inform

    The Challenge: Bulli Medical Practice was looking to increase the number of patients using care plans, so they could provide better, more structured, health care to patients suffering from chronic…

  7. Case Study: 30 Flu Clinic Bookings in 24hrs Using HotDoc Inform Broadcast

    The Challenge: CityDoc Medical Centre was looking to notify their patients about an upcoming flu clinic. They hoped to get as many patients as possible to book in for the…

  8. Case Study: A Significant Improvement in Continuity of Care Using 2 HotDoc Kiosks

    The Challenge: The Bridge Family Practice places a high priority on continuity of care and doctor-patient relationships. However, they found their reception staff were at times overwhelmed by the number…

  9. Male and Female Patients: How They Perceive Medical Practices Differently

    You’ve probably heard over the years about the vast number of differences between the two sexes. However, is this really the case when it comes to how male and female…

  10. 8 Ways to Provide an Exceptional Patient Experience at Check Out

    This week we dived into how general practices can provide exceptional customer service to patients during check out. Here are our top 8 takeaways. 1. Say goodbye If you only…

  11. Earn CPD

    Webinar: Planning Practice Priorities for 2018

    Webinar: Planning Practice Priorities for 2018: Using a Team Approach for Quality Improvement Activities in General Practice This FREE webinar provides the practice team, including nurses, GPs, practice managers and…

  12. How to Improve the Patient Experience in the Doctors Consulting Room

    1. Privacy screens and soundproofing One of the quickest ways to make a patient feel uncomfortable in a doctor’s consulting room is to provide them with inadequate privacy. Think about…

  13. MedicalDirector and HotDoc Partner to Boost Patient Engagement

    MedicalDirector and HotDoc have today announced a partnership to deliver a Patient Engagement Solution to healthcare professionals across Australia. Focusing on fostering patient loyalty, the partnership will give HotDoc customers…

  14. 9 Ways to Improve Patient Check-In for General Practice

    1. Chart Patient Flow One of the most effective ways to improve the patient check-in experience is to actually chart the flow of patients from where they park through to…

  15. Tips to Improve the Patient Booking Experience in General Practice

    Avoid busy phone lines with ‘telephone line rollover’ To avoid patients calling in and encountering a busy line, because one of your reception staff is on the phone to another…

  16. Earn CPD

    Webinar: Wound Care in General Practice

    This FREE webinar covers wound care in general practice and provides the practice team, including nurses and GPs, with guidance on how to identify and treat different types of common wounds.

  17. How General Practices Can Engage People from Refugee and Migrant Communities

    CrossCultural Intellect is a training and service development consultancy that specialises in assisting healthcare providers, like general practices, with delivering culturally safe services to people from refugee and migrant communities….

  18. Mindfulness Tips for General Practitioners

    I stumbled on mindfulness intuitively as a teenager. While I may not have called it that at the time, I can now look back and see that I was definitely…

of 9