Top Picks

  • Don’t miss a thing. Join the newsletter!

  1. My Health Record – What GPs Need to Know

    My Health Record is a digital record allowing a patient to access a summary of their health information securely online. The record can also be accessed by health practitioners who…

  2. VVCS: Providing Free Support and Counselling for Veterans and Their Families

    Brenton Russell was going through a hard time. After working for 15 years as an Infantry Officer in the Army, he had become accustomed to the demands of military life….

  3. HotDoc’s Patient Privacy Statement

    HotDoc’s mission is to enable the best possible patient experience. We do not believe in a business model that diminishes the patient experience in any way such as passing on…

  4. Google Will Penalise Clinic Websites Without ‘HTTPS’ – How to Protect Your Clinic

    From July 2018, Google will penalise websites without ‘HTTPS’ in their url by adding a red ‘Not Secure’ warning in Chrome.   Why does Google care about HTTPS?   Google…

  5. Product Update: Walk-Ins

    In exciting news, we’ve recently released our ‘Walk-Ins’ feature to select clinics in a pilot program. In the coming weeks the feature will be available to all clinics using a…

  6. The Smoke Free App: Helping Patients Quit, And Quit for Good

    Kerry smoked a pack of cigarettes a day for 11 years. Although she had tried to quit smoking many times, she’d never managed to do so successfully — until she…

  7. Earn CPD

    Webinar: Customer Service in General Practice

    This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on how customer service can impact practice viability and patient health outcomes.  

  8. The 3 Phases of Practice Growth

    In this article we aim to shine the light on the insights we’ve learned from helping over 1,500 clinics grow. Despite the fact that every medical centre is unique in…

  9. The Patient Acquisition Trap

    Last month Google declared that it is putting an end to its ‘last click wins’ model. The news is likely to be the first step in a new way of…

  10. How to Help Patients Explain Their Symptoms to Doctors Using Visuals

    John was experiencing chronic pain. Although his discomfort began in childhood, as an adult, he began to experience a steady decline. He had gut problems that caused him pain and…

  11. Business for Doctors: The Making of a Thriving Community, Dr. April Armstrong

    Sara Renwick was burnt out. As a doctor in the small town of Mallacoota, VIC, she was looking after an entire rural community of aged patients on her own. Perhaps…

  12. Product Update: May 2018

    1. New App is live We’ve released a new version of our app to improve the patient experience. In addition to incorporating all of the usual functionality there are three…

  13. MoodTracker App: Helping Patients Manage Mental Health Between Doctor Visits

    At 28 years old, Jill was working as a rural nurse and midwife until one day, she felt like she just couldn’t do it any longer. She experienced what she…

  14. The Doctor Who Took a 10-Year-Old Seriously, And the 20 Year Friendship that Ensued

    Chrissie was in pain far too frequently for a 10-year-old. It wasn’t unusual for her to run off the netball court or a dancing stage to vomit. Sometimes, she’d wake…

  15. The Patient Health Engagement Model: The 4 Stages of Engagement and the Patient’s Role in Self-Management

    At 63 years old, Lucas had been living with a diagnosis of heart failure for over a decade. To control his condition, he was taking beta blockers and antihyperintensive drugs…

  16. Earn CPD

    Webinar: Navigating the New Data Breach Management Requirements

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on the responsibilities of the practice in terms of data breach management, and…

  17. Video Case Study: Dr. Michelle Woolhouse, Whole Medicine

    Dr. Michelle Woolhouse from Whole Medicine explains why she chose HotDoc and the results her clinic has seen in the past year. The Challenge: Dr. Michelle Woolhouse, Practice Principal from…

  18. How Patient Stories Impact Patient Engagement: A Conversation with Jan Oldenburg

    When Katie was just 13, her mother noticed that her smile looked more like a grimace. This simple observation was a life-changing one, leading Katie to a diagnosis of myasthenia…

  19. A Nurse’s Role in Humanising Healthcare: A Conversation with Adjunct Prof. Kylie Ward

    Hugh was 19 when he was awoken by a call from his mum around 6am. Over the phone she explained his grandpa had been admitted to Frankston hospital after having…

  20. Case Study: Using Recalls to Better Communicate Service Updates to Patients

    The Challenge: Rosanna Medical Group was looking for an easy and efficient way to communicate the recent transition from Pap Smears to Cervical Screening Tests to their patients. The change…

of 10