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  1. Earn CPD

    Webinar: Navigating the New Data Breach Management Requirements (Register Now)

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on the responsibilities of the practice in terms of data breach management, and…

  2. Video Case Study: Dr. Michelle Woolhouse, Whole Medicine

    This month we’d like to share a video case study we did with Dr. Michelle Woolhouse from Whole Medicine. She explains why she chose HotDoc and the results her clinic…

  3. How Patient Stories Impact Patient Engagement: A Conversation with Jan Oldenburg

    When Katie was just 13, her mother noticed that her smile looked more like a grimace. This simple observation was a life-changing one, leading Katie to a diagnosis of myasthenia…

  4. A Nurse’s Role in Humanising Healthcare: A Conversation with Adjunct Prof. Kylie Ward

    Hugh was 19 when he was awoken by a call from his mum around 6am. Over the phone she explained his grandpa had been admitted to Frankston hospital after having…

  5. Case Study: Using Recalls to Better Communicate Service Updates to Patients

    The Challenge: Rosanna Medical Group was looking for an easy and efficient way to communicate the recent transition from Pap Smears to Cervical Screening Tests to their patients. The change…

  6. Earn CPD

    Webinar: Running Flu Clinics – 2018 Update

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on running a general practice flu clinic.  

  7. HotDoc’s Role in the Patient Journey

    The infographic below shows how HotDoc’s products fit into the typical patient journey. It illustrates how we help clinics engage their patients at multiple touch points to strengthen the practice-patient…

  8. How to Inform Your Patients About a Flu Clinic (Without Pestering Them)

    There are many ways to let your patients know about an upcoming flu clinic. You can send letters, call patients, put up posters in your clinic, even mention it to…

  9. 11 Ways HotDoc Keeps Their People Happy and Healthy: Behind-the-Scenes

    This week I wanted to shed some light on a few of the strategies our team uses to establish a happy and healthy working environment. After all, our tagline is…

  10. Earn CPD

    Webinar: Using Patient Feedback to Improve Practice Services

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on using patient feedback to improve services in general practice.  

  11. Case Study: Midtown Medical Clinic Review HotDocs Patient Feedback Tool for Accreditation

    Midtown Medical Clinic is a 19 GP practice who started using HotDoc’s Patient Feedback tool as a way to meet accreditation in January 2018 . Already the clinic has received 500+…

  12. Case Study: HotDoc Reminders ‘Preferred Name’ Feature Request Wows Clinic

    The Challenge:   Elanora Heights Medical practice had a number of patients who had preferred first names that were different to their birth names. This meant patients were receiving SMS…

  13. Younger and Older Patients: How They Perceive Medical Practices Differently

    In 2017, we surveyed over 1,000 Australian patients to determine, among other things, how exactly younger patients’ perceptions about medical care differ from those of older patients. The results were intriguing,…

  14. 3 Steps to Review and Optimise Your General Practice Finances

    It’s a challenging time for general practices. Because bulk billing rates haven’t increased dramatically, income is fairly stagnant. Yet, at the same time, expenses like salary and wages tend to…

  15. Earn CPD

    Webinar: Safe Vaccine Storage and Cold Chain Management

    This FREE webinar provides the practice team, including nurses, GPs, practice managers and reception staff with guidance on vaccine storage and cold chain management in general practice.  

  16. Case Study: No Shows Dropped From 6 Day to 1-2 Day Using HotDoc Reminders

    The Challenge: Corowa Medical Centre was looking to reduce the number of no-shows (did not attends) they were having on a daily basis. At the time they had an average…

  17. Case Study: 12 Extra Care Plans Issued Using HotDoc Inform

    The Challenge: Corowa Medical Centre was looking to increase the number of care plans issued at their clinic so they could better support those patients having difficulties with chronic conditions….

  18. Case Study: Online Bookings Almost Tripled Using HotDoc Online Bookings

    The Challenge: Brecken Health Care were looking to increase the number of bookings they were receiving at their clinics. They were using other providers for online appointments at the time,…

  19. Case Study: A 50% Increase in Issued Care Plans Using HotDoc Inform

    The Challenge: Bulli Medical Practice was looking to increase the number of patients using care plans, so they could provide better, more structured, health care to patients suffering from chronic…

  20. Case Study: 30 Flu Clinic Bookings in 24hrs Using HotDoc Inform Broadcast

    The Challenge: CityDoc Medical Centre was looking to notify their patients about an upcoming flu clinic. They hoped to get as many patients as possible to book in for the…

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