Top Picks

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  1. An Improved Avenue for Bringing in New Patients: Why Wendy Ziersch Moved 5 Clinics to HotDoc

    Wendy Ziersch is the business operations manager of 7 Australian practices – 5 metro and 2 rural. As well as overseeing 7 clinics, she has led the opening of 2…

  2. How Do Patients Prefer to Receive Recalls? (eg. Blood Results)

    We recently surveyed over 1,000 Australians to learn more about which method of contact they prefer to receive from medical centres when being recalled for non-urgent post-appointment follow-ups, such as…

  3. Why Calling Addiction a ‘Brain Disease’ Does More Harm Than Good: A Conversation with Dr. Sally Satel

    When Dr. Sally Satel finished her psychiatry residency at Yale, she was interested in working with schizophrenia patients. This was a problem, because while she wanted to remain at Yale,…

  4. Meet HotDoc’s Customer Success Team

    When I ask John Servinis, Senior Developer, what the early days at HotDoc were like, he laughs and says, “The first office? It was really just an old house. We…

  5. Australian Allergy Centre: Shared-Care Allergy Training for Clinics, A Conversation with Clinical Director, Dr. Suzan Bekir

    Once upon a time, hay fever sufferers were extremely rare. For instance, when physician John Bostock scoured England attempting to find people suffering from hay fever in the 19th century,…

  6. Mackay Family Medical Practice: “HotDoc Results Has Saved Us So Much Time, We’ve Hired a HotDoc Ambassador”

    Mackay Family Medical Practice is a Queensland general practice that has been running since 2000. When it first opened its doors, the clinic had 3 GPs. For the first 15…

  7. What are the Top Performing Preventative Health Campaigns and When is the Best Time of Year to Run Them?

    Interested in encouraging more of your patients to come in to your clinic for preventative health checks, but aren’t sure which campaigns to run and which season to run them?…

  8. Earn CPD

    Webinar: Business Planning & Goal Setting for 2020

    We’re excited to announce our upcoming webinar with guest presenter Riwka Hagen from Medical Business Services. This FREE webinar will provide the practice team, including nurses, GPs, practice managers, and…

  9. General Practice in 2019: A Summary of RACGP’s Health of the Nation Report

    RACGP recently released its General Practice Health of the Nation 2019 report analysing Australian general practice trends. The report’s data was collected from 1,174 survey respondents, as well as from…

  10. How Does Your Clinic’s Google Reviews Rating Stack Up? Google Reviews in General Practice 2019 Statistics

    Having a good Google Reviews rating is essential for any clinic looking to acquire new patients. According to one survey of 839 people in the United States, “74.6% of [US]…

  11. A Connection Between Chronic Fatigue Syndrome and Mitochondria: A Conversation with Dr. Sarah Myhill

    Dr. Sarah Myhill is a British GP who has treated over 10,000 people with Chronic Fatigue Syndrome. Her website, which offers health advice to Myalgic Encephalomyelitis and Chronic Fatigue Syndrome sufferers,…

  12. How Clinics Can Be More Environmentally Sustainable: Tips From Sonia Roschnik, NHS’ Director of Sustainable Development

    Millions of people from an estimated 185 countries took part in climate rallies over the past fortnight. Over 300,000 Australians alone showed up to demonstrations, making the climate change rallies…

  13. How Rising Self-Service Kiosk Usage is Changing Human Behaviour in Airports, Fast Food and Medical Centres

    In 2004, more than 80% of airline passengers checked in for their flight by going up to a ticket counter and speaking to an actual human being. Today, only about…

  14. Earn CPD

    Webinar: Google My Business and Web Presence Essentials for General Practice

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff with an overview of the essential components of digital marketing. The aim of the…

  15. Part 3: Intermountain Healthcare’s 4 Step Strategy to Improve Patient Outcomes, And Reduce Costs – A Moneyball Analogy

    This is Part 3 of a 3 part series. Go to Part 1. Go to Part 2. Recap: In Part 2, we met Dr. Brent James, a trained surgeon and…

  16. Part 2: Dr. Brent James – The Man Who Saved 2,000 Lives a Year, While Reducing Hospital Costs By Hundreds of Millions of Dollars

    This is Part 2 of a 3 part series. Recap: In Part 1 we met Edward Deming who helped post-World War II Japanese manufacturers compete with US companies by improving…

  17. Part 1: Edward Deming’s Radical Theory – What Japan’s Post-WWII Economic Boom Can Teach Us About Good Health Care

    This is Part 1 of a 3 part series. In this series, we tell the story of two men: Edward Deming and Dr. Brent James. Their understanding of systems improvement,…

  18. Nourish Baby: Online Prenatal & Early Parenting Courses GPs Can Offer Patients

    When Melissa was pregnant with her first child, she had a difficult time finding a prenatal class she could attend. Most classes were held in the evening. Because Melissa worked…

  19. Earn CPD

    Webinar: Triage Update in General Practice

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers, and reception staff, with a comprehensive breakdown of the core components of good triage systems that meet…

  20. Meet HotDoc’s Support Team

    It’s early morning when HotDoc’s support team arrive at the Melbourne office. Agnes So, HotDoc’s Support Team Leader, is often the first to buzz in, switch on the lights, and…

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