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  1. Intermountain Healthcare’s 4 Step Strategy to Improve Patient Outcomes, And Reduce Costs: A Moneyball Analogy (Part 3)

    This is Part 3 of a 3 part series. Go to Part 1. Go to Part 2. Recap: In Part 2, we met Dr. Brent James, a trained surgeon and…

  2. Dr. Brent James: The Man Who Saved 2,000 Lives a Year, While Reducing Hospital Costs By Hundreds of Millions of Dollars (Part 2)

    This is Part 2 of a 3 part series. Recap: In Part 1 we met Edward Deming who helped post-World War II Japanese manufacturers compete with US companies by improving…

  3. Edward Deming’s Radical Theory: What Japan’s Post-WWII Economic Boom Can Teach Us About Good Health Care (Part 1)

    This is Part 1 of a 3 part series. In this series, we tell the story of two men: Edward Deming and Dr. Brent James. Their understanding of systems improvement,…

  4. Nourish Baby: Online Prenatal & Early Parenting Courses GPs Can Offer Patients

    When Melissa was pregnant with her first child, she had a difficult time finding a prenatal class she could attend. Most classes were held in the evening. Because Melissa worked…

  5. Earn CPD

    Webinar: Triage Update in General Practice

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers, and reception staff, with a comprehensive breakdown of the core components of good triage systems that meet…

  6. Meet HotDoc’s Support Team

    It’s early morning when HotDoc’s support team arrive at the Melbourne office. Agnes So, HotDoc’s Support Team Leader, is often the first to buzz in, switch on the lights, and…

  7. What 1 Million Bookings a Month Has Taught Us About How Australians Book GPs Online

    Today HotDoc processes more than 1 million bookings a month on behalf of our clinics. On some days, more than 50,000 Australians are booking a doctor using HotDoc. This is…

  8. Chess, Tolstoy and a Hippocratic Oath: Meet HotDoc’s CEO and Founder, Dr. Ben Hurst

    When I walked into the room to interview Dr. Ben Hurst, he was slouched in the chair playing chess on his phone. I had disappeared downstairs just for a moment…

  9. The Marketplace Threat: UberEats is Crippling Restaurants and Booking.com Hotels, Is Healthcare Next?

    As the digital economy continues to build momentum, marketplaces are forming in all fields of industry. While to the consumer who values convenience, nothing seems amiss, there is a sinister…

  10. The ‘New Patient’ Myth – Why Do 9% of Patients Steal 90% of Our Attention?

    Let’s imagine you’re hosting a dinner party. You have 10 guests coming over. Nine of whom you have been friends with for some time and one who is someone you’ve…

  11. The Surprising Ties Between Anorexia, Mental Illness & Addiction: An Eye-Opening Conversation with New York Times Bestselling Author, Marya Hornbacher

    As early as age 4, Marya Hornbacher recalls being on a diet… thus began her decades long struggle with body image and an all-consuming quest to starve herself to death….

  12. 5 Things HotDoc Appointment Reminders Do That Others Don’t

    Appointment reminders are such an effective way of reducing no shows they have been incorporated into far more industries than just general practice. Today, veterinarians, accountants, even hairdressers, use SMS…

  13. Private Health Insurance: Is it Worth it? And, What Does an 11 Year Low Mean for the Private Sector?

    The question of whether to take out private health insurance is a fiercely personal one. Currently, Australians are divided evenly on the matter with 1 in 2 covered by private…

  14. Appointment Reminder Tips: We Analysed 500K Medical Appt Reminders to Determine What Gets the Highest Response Rate

    Have you ever wondered what you should write in your SMS appointment reminders to get the optimal response rate? Or what time of day, or day of the week, receives…

  15. The School of Life: A Global Organisation Helping People Disconnected from Meaning, Purpose and Community

    Mental health has become Australia’s number one health concern. RACGP made this abundantly clear in their Health of the Nation 2018 Report when they showed a whopping 62% of all GP…

  16. HotDoc App Reaches ‘Top 100’ in Apple and Google Play Stores (From Over 2M Apps)

    This month, HotDoc placed in the Top 100 apps in both the Apple Store and Google Play Store. In the Google Play Store, HotDoc placed #99 from over 2.7 million…

  17. Earn CPD

    Webinar: Introducing the New Practice Incentive Program (PIP) Quality Improvement (QI) Incentive

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers, and reception staff with the key elements and requirements of the new Quality Improvement (QI) Practice Incentive…

  18. What is the PIPQI Starting August 1, 2019, And What Does it Mean for Clinics? Q&A with Katrina Otto

    PIPQI stands for the ‘Practice Incentive Program Quality Improvement’ incentive. It’s an incentive payment given to general practices once a quarter for demonstrating that they are providing continuous quality care….

  19. An Investigation into the Rising Cost of GP Consultations: Are Australians Going to the Doctor Less?

    After the recent Medicare freeze lift, evaluating the true cost of administering services for GPs and Medical Specialists has become a very hot topic. Many claim that the freeze lift…

  20. Case Study: How HotDoc Helped Alevia Medical Weight Loss Automate their Systems for Scalability

    Alevia Medical Weight Loss is a medically-assisted weight loss clinic, headed by GP and Practice Principal, Dr. Catherine Bacus. Since opening its doors a year ago, Catherine has grown the…

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