Top Picks

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  1. 3 Ways to Find Out Where Your Patients Actually Come From

    As a tech company we’re continually trying to find out, not just why people choose to use us, but also how they first came to find out about us. Even as…

  2. HotDoc Partners with the Australian Association of Practice Management (AAPM)

    We’re excited to announce that we’ve partnered with the Australian Association of Practice Management (AAPM) — Australia’s largest professional body for healthcare practice management. The partnership aims to combine the…

  3. Earn CPD

    Webinar: Practice Requirements for Recalls, Reminders, Abnormal Results and Urgent Discuss Cases

    This FREE webinar will provide the practice team, including nurses, GPs, practice managers and reception staff with guidance on the correct forms and frequency of communication for recalls and reminders…

  4. The Science of Sleep, And the Noise that Induces Deep Sleep

    We talked to TED speaker, Dr Dan Gartenberg, an adjunct assistant professor at Penn State University, who may hold the key to a better nights sleep for all. Dan’s TED…

  5. The Role of Empathy in Drug Addiction: A Lesson From Vancouver’s Opioid Crisis

    We talked to TED speaker, Dr Mark Tyndall, Director of UBC Centre for Disease Control about what he has learned as co-lead investigator to North America’s first supervised injection site. Mark’s TED…

  6. Patient Perspectives: What Does Patient Privacy Mean to You?

     Patient privacy appears to be the topic of contention in 2018. It seems a day doesn’t go by that the roll out of My Health Record’s ‘opt-out’ system isn’t…

  7. Push Notifications – Free Reminders for HotDoc Clinics

    We’re now offering HotDoc clinics the option to send appointment reminders as a free push notification, rather than a SMS. What is a push notification?   A push notification is…

  8. Patient Perspectives: How Important is Continuity of Care to You?

    This video is the first in a series of interviews we conducted with a handful of Australian patients. In this video we asked patients how much they valued continuity of…

  9. Earn CPD

    Webinar: Health Coaching & Patient-Centred Care in General Practice

    This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on the benefits and challenges of health coaching and patient-centred care in general practice.

  10. The Importance of Patient Trust: A Conversation with Dr Ranjana Srivastava

    We talked to Dr Ranjana Srivastava, a Melbourne oncologist and regular columnist for The Guardian newspaper, about what patient trust means to her. We talked about why trust is important,…

  11. My Health Record – What GPs Need to Know

    My Health Record is a digital record allowing a patient to access a summary of their health information securely online. The record can also be accessed by health practitioners who…

  12. VVCS: Providing Free Support and Counselling for Veterans and Their Families

    Brenton Russell was going through a hard time. After working for 15 years as an Infantry Officer in the Army, he had become accustomed to the demands of military life….

  13. HotDoc’s Patient Privacy Statement

    HotDoc’s mission is to enable the best possible patient experience. We do not believe in a business model that diminishes the patient experience in any way such as passing on…

  14. Google Will Penalise Clinic Websites Without ‘HTTPS’ – How to Protect Your Clinic

    From July 2018, Google will penalise websites without ‘HTTPS’ in their url by adding a red ‘Not Secure’ warning in Chrome.   Why does Google care about HTTPS?   Google…

  15. Product Update: Walk-Ins

    In exciting news, we’ve recently released our ‘Walk-Ins’ feature to select clinics in a pilot program. In the coming weeks the feature will be available to all clinics using a…

  16. The Smoke Free App: Helping Patients Quit, And Quit for Good

    Kerry smoked a pack of cigarettes a day for 11 years. Although she had tried to quit smoking many times, she’d never managed to do so successfully — until she…

  17. Earn CPD

    Webinar: Customer Service in General Practice

    This free webinar provides the practice team, including nurses, practice managers and reception staff with guidance on how customer service can impact practice viability and patient health outcomes.  

  18. The 3 Phases of Practice Growth

    In this article we aim to shine the light on the insights we’ve learned from helping over 1,500 clinics grow. Despite the fact that every medical centre is unique in…

  19. The Patient Acquisition Trap

    Last month Google declared that it is putting an end to its ‘last click wins’ model. The news is likely to be the first step in a new way of…

  20. How to Help Patients Explain Their Symptoms to Doctors Using Visuals

    John was experiencing chronic pain. Although his discomfort began in childhood, as an adult, he began to experience a steady decline. He had gut problems that caused him pain and…

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